FAQs

For your security whilst shopping on our website, we use fraud detection services from our third-party provider, Riskified.

During the checkout process, we securely share minimal transaction data with Riskified so they can provide fraud protection for you the customer and our business. 

Riskified aggregate this data together with data collected from other eCommerce merchants to provide fraud detection and other services to us and Riskified’s other clients.

By aggregating customer transaction information from a range of eCommerce merchants, who also use Riskified’s fraud detection services, Riskified can detect trends and identify suspicious transactions with a high level of accuracy to prevent fraud. 

Depending on the delivery option you selected, after your order has been shipped, we’ll email you with a tracking link so you can see where your order is and the expected delivery date.

You can always keep track of your orders in My Account by selecting the Order number to view the order details and tra

cking link from the delivery carrier If your items were sent by a tracked service.

If some of your order has not arrived, it is most likely that your order has been split into multiple shipments or some items may be on back order. 

Orders containing multiple items may be split automatically by our system depending on stock levels at the time your order was placed. This is so that we can get your order to its destination as quickly as possible. 

The quickest option is to take the faulty product to your local 3D Tech partner along with your receipt or online tax invoice for proof of purchase. Our friendly staff will assess the item on the spot and provide a suitable remedy.

Alternatively, it is possible for us to organise a return courier for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options. If you would like to organise a return courier, please contact us.

A receipt is required to obtain a refund as you need to prove the item was purchased with us. If you don’t have a copy of your receipt please contact support